Refund policy
Last updated: [EFFECTIVE DATE]
We want you to feel confident shopping with Spooky Cart. This policy explains when a product may be returned and how refunds are processed.
30-Day Return Window
You may request a return within 30 calendar days after the carrier records your order as delivered.
Return Eligibility
To qualify for a return, the product must:
- Be unused, unworn, unwashed, and unaltered.
- Be free from stains, odors, pet hair, damage, or signs of use.
- Include the original packaging, tags, manuals, accessories, and components.
- Be accompanied by valid proof of purchase from Spooky Cart.
- Be returned only after receiving authorization from our customer support team.
We may reduce or deny a refund if a returned product is incomplete, used, damaged after delivery, or returned in a condition that prevents resale, to the extent permitted by law.
Non-Returnable Items
The following products are not eligible for change-of-mind returns:
- Gift cards.
- Personalized, customized, or made-to-order products.
- Products clearly marked Final Sale before purchase.
- Intimate, sanitary, or hygiene-sensitive products after sealed packaging has been opened.
- Products damaged through misuse, improper installation, neglect, modification, or normal wear and tear.
- Products returned without authorization or sent to an unauthorized address.
These exclusions do not limit your rights if a product arrives defective, damaged, materially different from its description, or incorrect.
How to Request a Return
- Email SpookyCart-Store@gmail.com within 30 days after delivery.
- Include your full name, order number, product name, and reason for the return.
- For damaged, defective, or incorrect products, include clear photographs of the product, packaging, and shipping label.
- Wait for return authorization and the correct return address.
- Ship the authorized return within 7 calendar days after receiving our instructions.
Do not return products to the address shown on the original shipping label unless our support team specifically instructs you to do so. Supplier and fulfillment addresses may not accept returns.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping charges. We recommend using a trackable shipping service and retaining the shipping receipt.
Spooky Cart is not responsible for customer returns that are lost or damaged in transit.
If we confirm that a product arrived damaged, defective, materially misdescribed, or incorrect, we will provide a prepaid return label when a return is required or offer another appropriate solution at no additional cost.
Exchanges
We do not guarantee direct exchanges. The fastest option is usually to return the eligible product for a refund and place a new order.
If you received a defective or incorrect product, contact us before placing a replacement order.
Refund Processing
After an authorized return is delivered, we will inspect it and notify you whether the refund has been approved. Inspection and processing may take up to 7 business days.
Approved refunds will be issued to the original payment method. Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the credit.
Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns.
If a return results from our error, an incorrect product, a confirmed defect, or shipping damage, we will refund the appropriate product and standard shipping charges as required by applicable law.
Damaged, Defective, or Incorrect Products
Contact SpookyCart-Store@gmail.com within 7 days after delivery.
Include:
- Your order number.
- A description of the problem.
- Clear photographs of the product.
- Photographs of the packaging and shipping label.
Depending on the circumstances and product availability, we may provide:
- A replacement product.
- A refund to the original payment method.
- A partial refund accepted by the customer.
- Another reasonable solution permitted by law.
Do not discard the product or packaging until we confirm that it is no longer needed.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to cancel orders before fulfillment begins, but cancellation is not guaranteed.
Once an order has entered fulfillment or shipped, it must be handled under this Return and Refund Policy.
If we cannot ship an order within the promised time and you do not agree to a revised shipping date, you may cancel the affected item for a prompt refund.
If we determine that we cannot fulfill an order, we may cancel it and issue a full refund for the unshipped merchandise and applicable charges.
Missing Packages
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery area, mailbox, garage, parcel locker, and other safe locations.
- Ask household members, neighbors, building staff, or reception.
- Review any available carrier delivery photograph.
- Wait 24 hours because some carriers mark packages delivered shortly before final delivery.
- Contact the shipping carrier.
If the package remains missing, email SpookyCart-Store@gmail.com. A refund or replacement is not automatic when tracking confirms delivery, but we will review each claim fairly.
Contact
Email: SpookyCart-Store@gmail.com
Website: https://spooky-cart.store