Shipping policy
Last updated: [EFFECTIVE DATE]
Shipping Area
Spooky Cart currently ships to eligible addresses within the United States.
We do not ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations unless those options are specifically available at checkout.
Processing Time
Orders are normally processed within 1–3 business days, excluding weekends and U.S. federal holidays.
Processing time is separate from shipping transit time.
Orders placed during promotions or peak Halloween season may require additional processing time.
Estimated Delivery
Standard Shipping:
Approximately 5–12 business days after shipment.
Express Shipping:
Available only when displayed at checkout. The delivery estimate displayed at checkout applies.
Delivery dates are estimates and are not guaranteed.
Severe weather, carrier capacity, address issues, peak-season demand, and other circumstances outside our reasonable control may cause delays.
Shipping Charges
Shipping charges are calculated and displayed before payment.
Free shipping promotions apply only when the order satisfies the stated conditions.
Order Tracking
When tracking is available, we will send a shipping confirmation email containing the tracking number.
Tracking may take 24–72 hours to begin showing movement after the carrier receives the shipment.
Split Shipments
Products may ship separately from different fulfillment locations.
You may receive:
- Multiple packages.
- Multiple tracking numbers.
- Packages delivered on different dates.
You will not be charged additional shipping solely because an order is divided into multiple shipments.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Contact SpookyCart-Store@gmail.com immediately if an address needs correction.
We cannot guarantee an address change after fulfillment begins.
Delayed Orders
If we cannot ship within the promised period, we may:
- Notify you about the delay.
- Provide a revised shipping date.
- Explain available cancellation and refund options.
If you do not agree to a required extended delay, you may cancel the affected unshipped product for a prompt refund.
Lost or Stalled Shipments
If tracking has not updated for 7 business days or the package appears lost, email SpookyCart-Store@gmail.com.
We may ask the carrier or fulfillment partner to investigate before providing a replacement or refund.
Delivered but Not Received
If tracking shows delivery:
- Check the delivery area, mailbox, garage, parcel locker, and other safe locations.
- Ask household members, neighbors, building staff, or reception.
- Review any carrier delivery photograph.
- Wait 24 hours.
- Contact the carrier.
If the package remains missing, email SpookyCart-Store@gmail.com.
Refused and Undeliverable Orders
Orders returned because of refusal, an incomplete address, failed delivery attempts, or another customer-controlled delivery issue may be refunded after receipt and inspection.
Actual outbound and return shipping costs may be deducted where permitted by law.
Contact
Email: SpookyCart-Store@gmail.com
Website: https://spooky-cart.store