Frequently Asked Questions
### Where do you ship?
We currently ship to valid residential and commercial addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations unless those options are specifically available at checkout.
### How long does shipping take?
Orders are normally processed within 1–3 business days. Standard delivery generally takes an additional 5–12 business days after shipment. These timeframes are estimates, not guarantees. High-volume periods, carrier disruptions, severe weather, and address issues may cause delays.
### Will I receive tracking information?
Yes. When your order ships, we will send a shipping confirmation email containing a tracking number when tracking is available. Tracking may take 24–72 hours to begin showing movement after the carrier receives the shipment.
### Why did my order arrive in separate packages?
To deliver items efficiently, products may ship from different fulfillment locations. If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping because an order is split into multiple shipments.
### Can I change or cancel my order?
Contact us at SpookyCart-Store@gmail.com as soon as possible. We will try to accommodate changes or cancellations before fulfillment begins, but we cannot guarantee that an order can be changed or canceled after it has been submitted. Once an order has entered fulfillment or shipped, it must be handled under our Return Policy.
### What if I entered the wrong shipping address?
Contact us immediately at SpookyCart-Store@gmail.com. If the order has not entered fulfillment, we may be able to update the address. Once an order has shipped, we cannot guarantee rerouting or recovery. Customers are responsible for providing a complete and accurate delivery address.
### What if my order arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery at SpookyCart-Store@gmail.com. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label. If the claim is approved, we will provide an appropriate replacement, refund, or other solution at no additional cost to you.
### What if tracking says delivered but I cannot find the package?
Check around the delivery location, ask household members or neighbors, and allow 24 hours because some carriers mark packages delivered shortly before final delivery. If the package is still missing, contact the carrier and then email us at SpookyCart-Store@gmail.com. We will help review the available tracking information, but carrier-confirmed delivery claims may require a carrier investigation.
### Do you offer returns?
Eligible products may be returned within 30 days after delivery. Products must be unused, unworn, unwashed, undamaged, and returned with their original packaging and accessories. Review our Return Policy before sending anything back.
### How long do refunds take?
Approved refunds are issued to the original payment method. Please allow up to 7 business days for us to inspect the return and process the refund. Your bank or card issuer may require an additional 5–10 business days to post the credit.
### Are sale items returnable?
Unless clearly marked “Final Sale,” eligible sale items follow the same return requirements as regularly priced items. Final Sale items, gift cards, personalized products, and used or damaged goods are not returnable except where required by law or when they arrive defective or incorrect.
### How can I contact Spooky Cart?
Email us at SpookyCart-Store@gmail.com. Our support hours are [SUPPORT HOURS AND TIME ZONE]. We normally respond within 1–2 business days.