Last updated: [EFFECTIVE DATE]**
## Shipping Area
Spooky Cart currently ships to eligible addresses within the United States. Available shipping methods and charges are displayed at checkout. Certain products or locations may be subject to restrictions.
## Processing Time
Orders are normally processed within 1–3 business days, excluding weekends and U.S. federal holidays. Processing time is separate from carrier transit time. Orders placed during promotions or peak Halloween season may require additional processing time.
## Estimated Delivery
- **Standard Shipping:** approximately 5–12 business days after shipment.
- **Express Shipping:** only available when displayed at checkout; the estimate shown at checkout applies.
Delivery dates are estimates and are not guaranteed. Weather, carrier capacity, customs or security reviews, peak-season demand, and other events outside our reasonable control may cause delays.
## Shipping Charges
Shipping charges are calculated and displayed before payment. Promotions such as free shipping apply only when the order satisfies the stated conditions. Shipping charges for physical goods are intended to reflect fulfillment and delivery costs.
## Order Tracking
When tracking is available, we will email a tracking number after shipment. Tracking may take 24–72 hours to activate. Customers are responsible for monitoring tracking and providing a secure delivery location.
## Split Shipments
Products may ship separately from different fulfillment locations. You may receive multiple packages and tracking numbers. A split shipment does not create an additional shipping charge beyond the amount accepted at checkout.
## Address Accuracy
Customers must provide a complete and accurate shipping address. Contact SpookyCart-Store@gmail.com immediately if an address needs correction. We cannot guarantee address changes after fulfillment begins and are not responsible for loss or delay caused by inaccurate information supplied at checkout, except where required by law.
## Delayed Orders
We maintain a reasonable basis for the shipping estimates we publish. If we cannot ship within the promised period, we may notify you of the delay, provide a revised shipping date, and explain available cancellation and refund options. If you do not agree to a required extended delay, you may cancel the unshipped item for a prompt refund.
## Lost or Stalled Shipments
If tracking has not updated for 7 business days or the package appears lost, email SpookyCart-Store@gmail.com. We may ask the carrier or fulfillment partner to investigate before issuing a replacement or refund.
## Delivered but Not Received
If tracking shows delivery, check the delivery area, household members, neighbors, building staff, and any carrier delivery photo. Allow 24 hours and contact the carrier. If the package remains missing, notify us so we can review the claim.
## Refused and Undeliverable Orders
Orders returned because of refusal, an incomplete address, failed delivery attempts, or another customer-controlled delivery issue may be refunded after receipt and inspection, less actual shipping costs where permitted by law.
## Contact
Shipping questions: SpookyCart-Store@gmail.com