**Last updated: [EFFECTIVE DATE]**
We want you to feel confident shopping with Spooky Cart. This Return Policy explains when a product may be returned and how to request a return.
## 30-Day Return Window
You may request a return within 30 calendar days after the carrier records the order as delivered. A return request made after this period may be declined unless applicable law requires otherwise.
## Return Eligibility
To qualify for a return, the product must:
- Be unused, unworn, unwashed, and unaltered.
- Be free from stains, odors, pet hair, damage, and signs of installation or use.
- Include the original packaging, manuals, tags, accessories, and components.
- Be accompanied by valid proof of purchase from Spooky Cart.
- Be shipped only after you receive return authorization and instructions from us.
We may reduce or deny a refund if a returned product is incomplete, used, damaged after delivery, or returned in a condition that prevents resale, to the extent permitted by law.
## Non-Returnable Items
The following items are not eligible for change-of-mind returns:
- Gift cards.
- Personalized, customized, or made-to-order items.
- Products marked “Final Sale” before purchase.
- Intimate, sanitary, or hygiene-sensitive goods after their sealed packaging has been opened.
- Items damaged through misuse, improper installation, neglect, modification, or ordinary wear and tear.
- Products returned without authorization or to an address not supplied by our support team.
This exclusion does not limit rights that apply when an item is defective, damaged in transit, materially different from its description, or incorrect.
## How to Request a Return
1. Email SpookyCart-Store@gmail.com within 30 days after delivery.
2. Include your full name, order number, the item you want to return, and the reason for the return.
3. For damaged, defective, or incorrect products, include clear photos of the item, packaging, and shipping label.
4. Wait for return authorization and the correct return address.
5. Package the item securely and ship it within 7 calendar days after receiving authorization.
Do not return products to the address shown on the original shipping label unless our support team specifically instructs you to do so. Supplier and fulfillment addresses may not accept returns.
## Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping and any associated carrier charges. We recommend using a trackable shipping service and retaining the receipt. Spooky Cart is not responsible for a customer return that is lost or damaged in transit.
If we confirm that an item arrived defective, damaged, materially misdescribed, or incorrect, we will provide a prepaid return label when a return is required, or another appropriate solution at no additional cost.
## Exchanges
We do not guarantee direct exchanges. The fastest option is normally to return the eligible product for a refund and place a new order. If the issue involves an incorrect or defective product, contact us before placing a replacement order.
## Refused and Undeliverable Packages
Packages refused by the recipient or returned because of an incomplete, incorrect, or undeliverable address may be refunded after they are received and inspected, less actual outbound and return shipping costs where permitted by law. We cannot guarantee reshipment.
## Contact
Questions about returns should be sent to SpookyCart-Store@gmail.com.
Return address: **Do not publish or use until confirmed:** [RETURN ADDRESS]